We’re Here to Help
Feedback & Complaints Process
At Raceworld, we welcome feedback, suggestions, and complaints. If something has gone well, we would love to hear about it. If something has not met your expectations, please let us know so we can review the matter promptly, fairly, and courteously.
How the process works
We encourage guests to raise any concern as soon as possible during their visit so that our team has the best opportunity to resolve the matter straight away.
What this covers
- Positive feedback about your experience
- Suggestions to help us improve
- Concerns raised during your visit
- Formal complaints after your visit
Speak to us during your visit
If you have a concern while you are at Raceworld, please speak to a member of staff or ask to speak to the Duty Manager. Wherever possible, we will aim to resolve the issue during your visit.
Complete our feedback form
Guests can leave feedback, suggestions, or make a complaint using our online feedback form.
Contact us directly if preferred
If you would rather contact us in writing, you can email the Guest Experience Team with full details so that we can investigate properly.
Full contact details are provided at the bottom of this page.
Please include the key details
Please include your name, contact details, date of visit, booking reference if applicable, and a clear description of your feedback, concern, or complaint.
Acknowledgement
We aim to acknowledge written feedback and complaints within 24 hours. Messages received over weekends or bank holidays may take slightly longer.
Investigation
We will review the matter carefully, speak to the relevant team members where appropriate, and consider any supporting information you provide.
Outcome
We aim to provide a full response within 3 working days. If the matter is more complex and requires longer, we will keep you informed of progress.
What to include
- Your full name and contact details
- The date and time of your visit
- Your booking reference, if applicable
- Details of your feedback, concern, or complaint
- Any supporting photos or documents
- Your preferred resolution, where relevant
Contact details
Contact: Guest Experience Team / Duty Manager
Email: guestexperience@raceworld.info
Telephone: 01395 233397
Address:
Raceworld Ltd, Unit 4 Greendale Business Park, Sidmouth Road, Woodbury Salterton, Exeter, Devon EX5 1EW
Alternative formats: Available on request.
Leave Feedback or Make a Complaint
Your feedback helps us improve your experience. Whether it’s a suggestion, general feedback, or a complaint, we’d like to hear from you.
We value all feedback and use it to improve our service, facilities, and overall guest experience.